Are you receiving messages via the app?

 

If you are signed up to the School Gateway App but do not receive notifications when     messages are sent please see the instructions below.

 

How to enable push notifications for the School Gateway:

 

For Apple devices:

· On your phone go to Settings

· In here scroll down to the "Notifications Centre" / "Notifications"

· Select School Gateway

· In here ensure that under the heading "Notification Centre" it is switched on

 

Close the screen; you will now receive notifications when new app messages come through

 

For Huawei devices:

· On your phone go to Settings | Notification panel & status bar | Notification Centre

· Scroll down your list of apps until you find School Gateway and select it

· Activate "allow notifications" and "priority display"

 

Close the screen; you will now receive notifications when new app messages come through

 

For other Android devices:

· On your phone go to Settings | Applications Manager

· Scroll down your list of apps until you find School Gateway and select it

· Select Notifications

· In here ensure "Allow notifications" and "Previews in pop-ups" are selected

 

Close the screen; you will now receive notifications when new app messages come through